Refund & Billing Policy

Build 1 binder with Art Proxy or Minimalist placeholders. Free PDF exports include a watermark. Print Passes remove the watermark from a PDF export. Collector also adds subscription features.

1.Merchant of record

Payments, invoicing, and applicable sales tax/VAT for Mandacaru Tech LLC are handled by Polar, our merchant of record. Your card statement and receipts come from Polar. Their buyer terms also apply to your purchase.

2.What you're buying

• Print Pass — a one-time purchase. One Print Pass is spent per watermark-free PDF export. Passes never expire. Packs add 1, 3, or 10 PDF export credits. Print Passes do not unlock Collector features.
• Collector subscription — billed monthly or yearly until cancelled. Collector adds unlimited watermark-free PDF exports, up to 200 binders, Silhouette style selection, and custom image uploads. Subscribers do not spend Print Passes.

PDF exports support up to 60 binder pages.

3.Refunds

These are low-cost digital goods that are usable immediately, so we do not offer automatic refunds. That said, we want you to be happy — refund requests are handled case by case. If a purchase didn't work as expected, was made in error, or you were charged incorrectly, email us and we'll make it right where reasonable.

Where the law grants you a statutory right of withdrawal or refund (for example, certain consumer protections in the EU/UK), those rights are honoured regardless of the above.

Digital content delivered immediately:Print Passes and subscriptions are digital content that becomes usable as soon as your purchase completes. By completing checkout you request immediate access and acknowledge that, where you consume the product (for example, by using a Print Pass), any statutory "cooling-off" right of withdrawal for that item may no longer apply.

4.Managing or cancelling a subscription

You can cancel any time from your account page. Cancellation takes effect at the end of the current billing period — you keep access until then, and you won't be charged again.

5.Contact us

For any billing question, refund request, or dispute, email [email protected]. Please include the email address used at checkout and your Polar receipt or order number so we can find your purchase quickly.